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This five-day, instructor-led course provides delegates with the knowledge and skills that are needed to update and support a reliable, secure messaging infrastructure. This infrastructure is used for creating, storing, and sharing information by using Microsoft Exchange Server 2003 in a medium-sized to large-sized (250 to 5,000 seats) messaging environment. This course offers a significant amount of hands-on practices, discussions, and assessments that assist students in becoming proficient in the skills that are needed to update and support Exchange Server 2003. This course is intended for messaging support professionalswho work in medium-to-large environments (250 to 5,000 seats) with multiplephysical locations, mixed-client connection protocols, and wireless andInternet messaging connectivity.
Prerequisites
Before attending this Microsoft Exchange Server 2003 course, students should have:
- Working knowledge of Microsoft Windows ServerT 2003.
- Working knowledge of networking, including Transmission Control Protocol/Internet Protocol (TCP/IP), Domain Name System (DNS), and Internet Information Services (IIS).
- Working knowledge of Internet protocols, including Post Office Protocol version 3 (POP3) or Internet Message Access Protocol version 4 (IMAP4), Simple Mail Transfer Protocol (SMTP), Hypertext Transfer Protocol (HTTP), and Network News Transfer Protocol (NNTP).
- In addition, it is recommended, but not required, that students have completed:
- Course 2274: Managing a Microsoft Windows Server 2003 Environment, or equivalent knowledge
- Course 2275: Maintaining a Microsoft Windows Server 2003 Environment, or equivalent knowledge
- Course 2276: Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Hosts, or equivalent knowledge
- Knowledge of Exchange Server 5.5 or Exchange 2000 Server is beneficial but not necessary.
On completion of this Exchange Server 2003 course, students will be able to:
- Perform a clean installation of Exchange Server 2003 and verify that the installation was successful.
- Describe the process for upgrading to Exchange Server 2003 from Exchange 2000.
- Configure and manage Exchange Server 2003.
- Manage interoperability between Exchange Server 2003 and Exchange 2000.
- Secure Exchange Server 2003.
- Manage recipients.
- Manage public folders.
- Manage address lists.
- Implement and manage client access with Internet protocols.
- Manage client configuration and connectivity.
- Manage routing.
- Manage mobile devices with Exchange Server 2003.
- Manage data storage and hardware resources.
- Plan for disaster and disaster recovery.
- Back up and restore Exchange.
- Perform preventive maintenance.
- Migrate users from Exchange Server 5.5 to a separate Exchange Server 2003 organisation.
A requirement of a messaging administrator may be to install Exchange Server 2003 on newly acquired hardware. Because of this requirement, it is necessary for the administrator to know how to perform a clean installation of Exchange Server 2003. The administrator also needs to know how to install and use the tools that are needed to manage Exchange Server 2003. Because of the complexity involved in upgrading to Exchange Server 2003 from previous versions of Exchange, the administrator may not be required to perform any upgrade tasks; however, it is still beneficial for the administrator to understand the overall upgrade process.
- Installing Exchange Server 2003
- Installing Exchange Server 2003 in a Clustered Environment
- Installing and Using Exchange Management Tools and Utilities
- Upgrading from Exchange 2000 Server to Exchange Server 2003
After administrators install Exchange Server 2003, they must configure the server to run in their messaging environment. Configuration tasks include setting up Exchange policies to simplify administration, and configuring Exchange Server so that the administrator can proactively manage server performance. If administrators use both Exchange Server 2003 and Exchange 2000 Server in their messaging environment, they must also effectively manage this mixed environment.
This unit describes how to configure and manage a newly-installed server running Exchange Server 2003 by using the tools that are in Exchange Server 2003 and in the Windows Server 2003 family.
- Creating and Applying Exchange Policies
- Configuring Exchange Server 2003 for Proactive Management
- Adding, Removing, and Updating Exchange Servers
- Managing Exchange Server 2003 in a Mixed Environment
After installing and configuring Exchange Server 2003, the administrator will need to secure the Exchange Server. Securing the Exchange Server is the final step of the three-step process of installing a new Exchange server in the actual environment. (Modules 1 and 2 constitute the first two steps in this overall process.) Securing Exchange Server 2003 involves implementing antivirus strategies, implementing digital signatures and encryption features, and configuring firewalls, as well as setting administrative permissions.
- Preparing for and Protecting Against Viruses
- Securing Mailboxes
- Implementing Digital Signature and Encryption Capabilities
- Configuring Firewalls
- Configuring Administrative Permissions
- Allowing Only Required Services to Run on Exchange Server 2003
Exchange Server 2003 recipients include Exchange users, contacts, and groups. Because Exchange Server 2003 maintains its directory information in the Microsoft Active Directory® directory service, an administrator manages Exchange recipients by using Active Directory Users and Computers. Additionally, an administrator can use scripting utilities to make bulk changes to the Exchange recipient information that is stored in Active Directory.
- Introduction to Exchange Recipients
- Creating, Deleting, and Modifying Users and Contacts
- Managing Mailboxes
- Managing Mail-Enabled Groups
Public folders are an integral part of the Exchange Server 2003 messaging system. Public folders enable users in an Exchange organisation to share information by using a variety of file formats. Managing public folders involves managing public folder data, as well as network access to public folders. An Exchange administrator's primary tool for managing public folders is Exchange System Manager.
- Managing Public Folder Data
- Managing Network Access to Public Folders
- Publishing An Outlook 11 Form
Users who use Exchange Server as their e-mail server typically search for other e-mail users in their company by using the global address list (GAL), which includes all the e-mail messaging recipients, including contacts with external addresses and distribution groups, in the Exchange organisation. Administrators use Exchange System Manager in Exchange Server 2003 to simplify management of address lists. Administrators also use Exchange System Manager to create custom address lists that meet users' specific needs and that help them find e-mail addresses faster.
- Introduction to Address Lists
- Managing and Customising Address Lists
Outlook Web Access enables users to gain access to their mailboxes by using an Internet browser. Outlook Web Access also allows users access to data that is in public folders, network shared folders, and on company intranets.
- Introduction to Internet Client Access Protocols
- Implementing a Front-End and Back-End Server Topology
- Implementing and Managing Outlook Web Access
Frequently, users ask messaging administrators to assist them with configuring their e-mail software or setting up specific collaborative features. This unit introduces client configuration and connectivity concepts and demonstrates the common tasks that are associated with configuring and customising Outlook 2003, including performing calendaring tasks in Outlook 2003, and installing and configuring Microsoft Outlook Express.
- Configuring and Customising Outlook 2003
- Performing Calendaring Tasks in Outlook 2003
- Installing and Configuring Outlook Express
Messaging administrators assemble servers running Exchange Server 2003 into routing groups to control message traffic and to help Exchange route messages more efficiently. Configuring routing groups and managing their connectivity to the Internet are important parts of an administrator's day-to-day job.
- Explaining How Message Routing Works in an Exchange Organisation
- Configuring Routing in an Exchange Organisation
- Explaining Internet Connectivity Concepts and Protocols
- Managing Connectivity to the Internet
This unit introduces students to the new mobility feature of Exchange Server 2003.
- Managing Mobility Components
- Provisioning Users for Mobile Access
To manage and optimally use Exchange data storage, messaging administrators must understand how Exchange Server 2003 stores data and what storage technologies it uses. Administrators must also understand what effects hardware components have on Exchange performance and the steps that they can take to improve performance.
- Managing Data Storage
- Managing Disk Space
- Managing Hardware Upgrades
The importance of preparing for the disaster recovery of the messaging system cannot be overemphasised. This unit discusses not only how to create a planning document for disaster recovery, but it also explains the various procedures that are involved in backing up and restoring the messaging system.
- Planning for Disaster Recovery
- Backing Up Exchange Server 2003
- Restoring Exchange Server 2003 Stores
- Restoring Exchange Server 2003 Servers
Preventative maintenance is the key to ensuring the availability and reliability of the messaging system. By categorising and scheduling maintenance tasks accordingly, a messaging administrator can approach their administrative tasks in an organised, systematic manner.
- Performing Daily Exchange Maintenance
- Performing Scheduled Exchange Maintenance
- Performing On-Demand Exchange Maintenance
Because it is common for companies to merge, many messaging administrators must implement messaging deployment plans to support the merging of established messaging systems. This unit teaches administrators how to migrate the Exchange Server 5.5 messaging system of a company running a Microsoft Windows NT® 4.0 domain into the Exchange Server 2003 messaging system of another company running Windows Server 2003 and Active Directory. These same steps can also be used to merge two organisations that use either Exchange 2000 or Exchange 2003.
- Populating Active Directory with Windows NT 4.0 User and Group Accounts
- Connecting the Exchange 5.5 Directory to Active Directory
- Moving Mailbox and Public Folder Contents into an Exchange Server 2003 Organisation